![]() What happens when the bug occurs? I click play in origin and half the screen turns black like the game is going to launch, but then everything freezes and I have to turn of my computer to escape. Steps: How can we find the bug ourselves? It happens when I try to open the game from origin What expansions, game packs, and stuff packs do you have installed? All except for free guitar What is your current game version number? Can’t open game to check ![]() How often does the bug occur? Every time (100%) Which language are you playing the game in? English Have you installed The Sims 4 Legacy Edition?: Please, also let me know what issue the error logs are for (especially if you haven't posted in this thread!)įor anyone who hasn't already, if you are getting that exact error, the following information would also be helpful: Send me a direct message with the link to the file. Upload the file to a file sharing website like Google Drive or OneDrive Right click on the Logs folder and select Compress Navigate to Application Support/Origin/Logs to find the Origin logs Hit Cmd Shift G in the Finder and enter ~/Library/ Turn on your computer again and open a Finder window If you have been using Origin since you last experienced this freeze, please, open Origin and try to open the game (I know this is going to make you have to shut down your computer, sorry about that) Thanks for the detailed reports and the information you have been sharing here so far, knowing what you have tried so far and what systems it's happening on is very helpful! Thanks also for trying different troubleshooting steps, and for sharing that updating your macOS helps.We are investigating this, if you are still experiencing this issue, would you share Origin logs with us to help with the investigation? If so, please, follow these steps to get them: That was probably just because the Metal driver didn't load in safe mode, but still not what I wanted to see.Įvery time I checked, the game did spawn a clean folder, but the Origin last played date never updated to reflect my attempts to load the game.įor what it's worth, my graphics card itself is likely not defective: This Mac is Bootcamped, the game loaded normally in Windows, and GPU-Z says the card performed as expected. I also booted into safe mode, which produced this fun error:.Installing into a new admin user account that had never seen the game.Forcing the laptop to only use the AMD card via energy settings (thanks to for this and the NVRAM suggestions).Resetting NVRAM via key command during startup (not convinced it worked). ![]() Editing options.ini to match the settings from when TS4 worked last week.Launching while the laptop was not connected to the internet.Turning off every single accessible option in Origin (various notifications, web helper, etc.).Disabling Origin in-game both globally and for TS4. ![]() Doing a clean uninstall/reinstall of Origin.Removing the Sims 4 game folder from Documents\Electronic Arts.I tried these troubleshooting steps, none of which worked: When I once left my laptop alone for 12 minutes, it was still frozen trying to load TS4, and I had to hold down the power button to shut down. In either case, the computer did not respond to cmd-optn-esc, and if I tried to tab or click on something else, it eventually restarted itself. With options.ini set to open the game in windowed mode, the TS4 window hung on a white screen indefinitely. With a clean game folder or otherwise fresh options.ini in place, the right half of my screen would go dark, and the left half would show an enlarged version of what the right half of the desktop would normally look like. After the November 12 update, I cannot get Sims 4 to launch on my Mac.
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